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Why record
your telephone calls in the first place?
More and more companies and individuals are recognising the benefits
of recording calls. It provides an accurate record of what was said
by whom and when; avoids the need for repetition or speaking slowly;
creates voice files to attach to client records; and provides a
perfect aid for training, dispute resolution and compliance requirements.
In short, call recording puts the individual and the company in
control of their most prolific communication medium - the telephone.
More specifically,
by recording calls:
- You can resolve ordering queries and eliminate
the discrepancies that often arise from verbal orders.
- You can increase
overall productivity. The system records internal calls and outbound
calls, thus reducing time spent on the telephone.
- You can reduce phone costs. A significant
volume of unnecessary calls is eliminated once staff members know
that their calls are being recorded.
- You can enhance the quality of service
delivery, both in telephone communication with clients and across
the board.
- You can settle 'he said, she said' disputes
at the level of origination and eliminate the need to involve
management, which wastes valuable resources and precious time.
- You can use recordings to assist in court
proceedings, by providing solid evidence of the spoken word.
What kinds of companies record their telephone
calls?
All kinds of companies should use voice logging. It is ideal for
general business use, a must in call centres and crucial within
financial, healthcare or legal organisations. Typical users of voice
logging are to be found in industries including:
- Finance:
banks, building societies, insurance companies, etc.
- Pharmaceuticals/Utilities:
oil companies, electricity/gas suppliers, etc.
- Training:
telephone training, call centres, etc.
- Legal:
Legal, Judicial or Advisory Bodies: police, lawyers, etc.
- Travel
and Tourism: airlines, estate agents, tourist organisations,
etc.
- Automotive:
vehicle breakdown services, couriers, etc.
- Education:
universities, etc.
- Media:
television, radio, newspapers, etc.
- Healthcare:
hospitals, medical schemes, emergency services, etc.
- Telecommunications/IT:
mobile operators, help desks, service providers, etc.
- Retail:
electrical/online stores, mail order, etc.
What exactly is VOIJAVU™?
VOIJAVU™ is an affordable and effective voice logging and recording
system, which automatically logs all incoming and outgoing telephone
calls. Once calls are recorded onto your hard drive and stored in
a secure database, VOIJAVU™ converts the files into user-friendly
audio format, for easy playback on any computer.
What does VOIJAVU™ offer?
Each call is date- and time-stamped for instant access and VOIJAVU™
allows you to search for a specific call using a variety of criteria:
caller, number called, duration, date or time. What's more, you
can conduct a 'call search, retrieval and playback' while recordings
are in progress.
Is VOIJAVU™ easy to install?
Yes. The VOIJAVU™ voice logging system can be effectively integrated
into any existing computer, provided that the system meets the minimum
specifications. In addition, the modular architecture of the system
allows it to grow with your company, four lines at a time. So there's
no need to pay high minimum costs.
How does VOIJAVU™ aid in training?
VOIJAVU™ enables managers, supervisors and employees to listen
to archived calls. In this way, they can evaluate performance, ensure
accurate information and achieve greater levels of customer service
among new and existing staff members.
What else can VOIJAVU™ do?
VOIJAVU™ allows you to use PABX data to monitor what's happening
with your phone system. And telephone monitoring controls call costs
by identifying expensive calls, long calls, the people who make
them and the people who receive them.
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