Impressive Product Features

• Utilises genuinely user-friendly software with multi-user client setup.
• Automatically records all calls (incoming and outgoing) without user activation.
• Enables you to access and playback calls from the comfort of your desk or remotely
• Listen in to live calls
• Allows the easy e-mailing of calls or batches of calls to clients in a standard .wav file
• Store over 10,000 hours of recordings, using as little as a 250GB hard drive
• Creates printable reports and allows the easy export of call logs to Excel
• Offers simultaneous recording from 2 lines to 16ports per site
• Can expand the number of lines recorded, 2 ports at a time
• Can expand the number of lines recorded, 4 ports at a time

Search Function

• Searchable by date and time: “All calls from 8am-11am for 7 January 07”
• Searchable, when integrated, by extension number(only when recording extension side), agent name or both: “Paul X2”
• Provides a unique identity for each and every call
• Provides info on numbers dialled, caller line identification(only when connected to trunk lines) and call duration
• Further search functions on Pop-ups

Safe and Secure Data Handling

• Enables automatic encryption of calls into a server-based centralised database
• Offers fast access to stored data within a secure database
• Relies on username and password access control across client and server software
• Relies on auto log-out across client and server software
• Requires password protection on individual accounts
• Allows for any combination of user rights and levels, from agent to CEO
• Provides comprehensive e-mail notification of user actions and system performance
• Provides fault notification via visual, audio SMS and e-mail channels
• Uses a single hard driveand DVD drive for back-up
• Conducts auto-archiving when hard drive reaches capacity

Efficient Auto-administration

• Uses automatic e-mail notification to inform Administrators of:
  • Faulty unit, extension or line
  • Client log-in from a remote PC
  • Idle telephone time
  • Possible database tampering/hacking
  • Active status: “on hook” / “off hook”

Pop-ups and Powerful Extras

• Uses on-screen pop-ups to supply additional search capabilities
• 4 custom text fields, 4 custom selection fields and 4 tick boxes
• Unique reference number / call identity number
• Comments or call tags arranged into searchable categories
• These pop-ups and extras can be integrated into client own software at an additional cost.
• Quality management/rating agents
• Customised reports

Extremely Versatile Compatibility

Compatible with all Microsoft operating systems 32/64Bit Compatible with analogue/digital/VoIP PABX’s and Premicell units (cell routers) Compatible with all two-way radios and boardroom/control room ‘voices’